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FAQ

Ordering

Why Obsidian Essence?

Because we believe discovering fragrance should feel as extraordinary as the scents themselves.

At Obsidian Essence, we offer more than just samples—we offer a luxury experience. Every detail is intentional: from the authentic niche and designer fragrances we source, to the frosted matte vialsprecision atomizers, and our signature black packaging—crafted to reflect the elegance of what’s inside.

We specialize in curation—selecting only the finest, most captivating fragrances from houses like Louis Vuitton, Dior, and celebrated niche brands around the world. Whether you’re searching for your signature scent or building a refined wardrobe of olfactory experiences, we deliver the art of fragrance with care, taste, and integrity.

With Obsidian Essence, every scent tells a story. Let it begin with you.

What sample sizes do you offer?

At Obsidian Essence, each fragrance is thoughtfully curated and offered in three exquisite sample sizes: 3ml5ml, and 10ml. Whether you're discovering your next signature scent or indulging in a refined olfactory experience, our samples are designed to deliver elegance in every spray.

Housed in frosted matte glass vials and enclosed in custom matte black packaging, each size embodies sophistication and purpose:

  • The 3ml is perfect for an introduction — a delicate glimpse into the soul of a scent.
  • The 5ml offers a richer experience — ideal for several wearings and deeper connection.
  • The 10ml is our most generous sample — a statement in size, yet still tailored and portable.

Each sample features a sleek black cap and high-quality atomizer, ensuring every spray is as refined as the fragrance itself.

What fragrances do we offer?

At Obsidian Essence, we curate an exceptional range of luxury fragrance samples from the world’s most iconic and niche perfume houses. From the timeless elegance of Dior and the refined sophistication of Louis Vuitton, to the rare artistry of independent and niche perfumers, our collection is designed for true connoisseurs of scent.

Whether you seek rich orientalscrisp citrusespowdery florals, or bold woody blends, our offerings span every olfactory family—each selected for its uniqueness, craftsmanship, and emotional resonance.

What quality can you expect?

At Obsidian Essence, quality is never a question—it is a promise. Every detail, from the fragrance itself to the packaging it arrives in, is crafted to meet the highest standards of luxury and refinement.

We source only 100% authentic fragrances—no imitations, no compromises. Each sample is freshly decanted from original bottles using sterile, professional-grade equipment to preserve the integrity of every note.

Our vials are made from frosted matte glass, paired with a precision atomizer and sealed with a sleek black cap—ensuring a flawless spray every time. Each sample is then housed in our custom matte black packaging, designed to protect and elevate the experience from start to finish.

With Obsidian Essence, you’re not just sampling—you’re indulging in the art of fragrance at its purest.

Shipping, Returns & Exchanges

What carriers do we use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

At Obsidian Essence, we believe the experience begins the moment you place your order. Timely and secure delivery is an essential part of our commitment to excellence.

Processing Time

Orders are typically processed and shipped within 24 to 48 business hours (Monday through Friday), depending on order volume. During periods of high demand, slight delays may occur—but rest assured, every package is prepared with urgency and precision.

Our Promise

We understand how meaningful it is to receive your fragrance promptly. That’s why we treat every order with care, aiming to dispatch your items as swiftly as possible without compromising the luxury standards we hold ourselves to.

Shipping Confirmation

Once your order is fulfilled, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Do you ship overseas?

Not at the moment, but we strive to achieve this soon.

What's your return policy?

At Obsidian Essence, each fragrance sample is a curated expression of luxury—crafted with precision, packaged with care, and delivered with the highest attention to detail. Due to the artisanal nature of our products and for reasons of hygiene and quality assurance, all sales are final. We do not offer returns, exchanges, or refunds.

In the Rare Event of Damage

Should your order arrive compromised in any way, we sincerely regret the inconvenience. To ensure a prompt resolution, please contact us within 48 hours of delivery at support@theobsidianessence.com Kindly include:

  • Your order number
  • Clear, high-resolution images of the damaged item and original packaging
  • A brief explanation of the issue

Upon verification, we will gladly issue a replacement for the affected item(s), at no additional cost.

Lost or Misdelivered Packages

Obsidian Essence is not responsible for packages marked as delivered by the carrier. We kindly ask that you verify your shipping details prior to checkout. For delivery inquiries, please first reach out to the carrier directly.

Money back guarantee?

At Obsidian Essence, authenticity is not just a promise—it is the foundation of our brand. Every fragrance sample we offer is 100% authentic, sourced with care and integrity from trusted distributors and verified suppliers.

We understand the value of trust in the world of fine fragrance. That’s why we proudly offer a no-questions-asked Money-Back Guarantee in the rare event that any item you receive is proven by us to be inauthentic.

Our Pledge to You:

If you believe a fragrance is not genuine, simply contact us at support@obsidianessence.com with your concern. We will promptly investigate and, if authenticity cannot be verified, issue a full refund without delay—no questions asked.

Our Commitment:

Every vial, every drop, and every shipment is a reflection of our dedication to excellence. We take authenticity extremely seriously and hold ourselves to the highest standards so that you can shop with absolute confidence.

Get in touch

Have questions about your order, or a general enquiry?